Description TripleTen is a leading digital educationplatform dedicated to helping companies close skills gaps throughtailored, expert-led online training. We offer programs in DataScience, AI, Python Development, and Management, all designed todrive tangible results for our corporate partners. Our mission isto empower organizations with the tools and talent they need tosucceed in today’s competitive landscape. Working with us meansbeing part of a dynamic, diverse, and innovative team that istransforming the way businesses develop and nurture talent. We areseeking an experienced, hands-on Customer Success Manager with astrong background in B2B client management. This role is focused onthe execution of strategies, ensuring that our clients receiveexceptional support and achieve their business goals. What you willdo 1. Enhance Client Satisfaction: ensure high client satisfactionby implementing effective communication strategies and proactivelymanaging client needs to meet their expectations. 2. DeliverExceptional Learning Experiences: work to deliver seamless learningexperiences that consistently meet or exceed client expectations,ensuring a high-quality experience for all clients. 3. FosterCollaborative Success: foster strong collaboration with internalteams to resolve issues promptly and ensure a smooth customerjourney, leading to increased client satisfaction and loyalty. 4. Drive Data-Driven Improvements: analyze client engagement data toidentify trends and implement targeted improvements that enhancethe customer experience and drive business results. 5. OptimizePerformance Metrics: closely monitor key performance metrics tooptimize client engagement, retention, and overall satisfaction,ensuring continuous improvement in our customer success strategies. Requirements 1. Proven Experience: At least 2+ years of provenexperience in customer success, client management, or a relatedcustomer-facing role within a B2B environment. 2. OperationalSkills: Strong operational skills with the ability to executedetailed strategies and manage multiple tasks simultaneously. 3. Communication Skills: Excellent communication skills in bothEnglish and Spanish, with the ability to articulate complex ideasclearly and professionally. 4. Organizational Skills: Highlyorganized and detail-oriented, with proven experience in managingcustomer relationships and support processes. Nice to Have: 1. Process Building: Experience in process building and continuousimprovement initiatives within a customer success framework. 2. Project Management: Background in project management or teamleadership, with the potential to grow into higher leadership rolesas our customer success framework expands. What we can offer you 1. Full-time and remote position. 2. Competitive compensation range$1,500 - $2,000 pending experience and skills. 3. Level of freedomto determine the vision of projects and resources to achieve it. Wedon't believe in micromanaging. 4. Get hands-on experience in aned-tech environment (learning tools and the ins and outs of onlineeducation for adults). 5. Digital office. To keep our teamworksmooth, we use modern digital tools like Miro, Notion, Slack, etc.6. Join our diverse and close-knit team. We're spread out acrossthe US, Europe, and more! Note: Applicants are required to completea questionnaire as the first step of the application process. Disclosures 1. This job description is not designed to contain acomprehensive listing of activities, duties, or responsibilitiesthat are required. Nothing in this job description restrictsmanagement's right to assign or reassign duties andresponsibilities at any time. 2. TripleTen is an equal employmentopportunity/affirmative action employer and considers qualifiedapplicants for employment without regard to race, color, religion,sex, national original, age, religion, disability, marital status,sexual orientation, gender identity/expression, protectedmilitary/veteran status, or any other legally protected factor. #J-18808-Ljbffr Customer Service