Job Title: Voice/Network Support Specialist "> We are seeking a highly skilled and experienced Voice/Network Support Specialist to join our team. The ideal candidate should have at least 3 years of relevant experience. This role is responsible for designing, implementing, and maintaining voice over IP (VoIP) and network systems, ensuring seamless and secure communication across the organization. Main Responsibilities: - Voice System Management - Design, implement, and maintain high-quality VoIP systems. - Troubleshoot SIP, RTP, and PBX-related voice faults. - Assist clients in deploying new voice solutions. - Document processes and systems for the benefit of team members. - Network Infrastructure Management - Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and VPNs. - Monitor and analyze network performance, ensuring optimal operation and security. - Troubleshoot and resolve network issues related to VoIP technologies. - Implement and manage network security measures, including firewalls, encryption, and intrusion detection. - Customer Support and Troubleshooting - Manage customer faults and service requests through a ticketing system. - Provide accurate and timely advice and issue resolution for customers. - Handle escalations to upstream carriers as needed. - Collaboration and Documentation - Collaborate with internal teams to ensure successful project progression. - Attend sales meetings to gather knowledge transfer and relay information for parts ordering. - Develop and maintain documentation for responsibilities, training materials, and workflows to improve company and client processes. Required Skills and Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - At least 3 years of experience in VoIP and network engineering roles. - Strong understanding of VoIP systems, including SIP, RTP, and PBX. - Proficiency in network protocols, VLANs, QoS, and VPN. - Experience with diagnostic tools such as Wireshark, tcpdump, and network scanning tools. - Familiarity with VoIP phones such as Grandstream, Yealink, and Polycom. - Experience with open-source SIP-based PBX systems (e.g., Asterisk, Freeswitch, Kamailio, Kazoo). - Strong troubleshooting and analytical skills. - Excellent communication and customer service skills. Key Requirements: - Clear Communication in English: - Must demonstrate fluency in both written and verbal English. - Able to participate in meetings, write emails, and collaborate effectively in English with U.S.-based teams. - Previous Experience Working with U.S. Companies: - Familiarity with U.S. work culture, time zones, communication expectations, and accountability standards is required.