MOVE is a rapidly growing start-up company in Southern California that helps businesses grow and outsource virtual employees. **Benefits**: - Competitive salary - Strong support system - Salary increase starting on your first year of employment (only for full-time roles | based on performance) - Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 - $50) - Health benefit ($30/month) - No computer activity monitoring - Training materials for upskilling provided - Paid holiday leaves (depending on the holidays that the client observes) - Paid sick leaves (sick leave convertible to cash if perfect attendance) - Paid planned leaves - 13th month pay - Allowance for SSS and Pag-ibig contribution ($20/month) - Internet Allowance ($25/month) Key Responsibilities: - Data Management: Organize, maintain, and update data files, ensuring accuracy, integrity, and easy accessibility across systems. Perform data entry, cleansing, validation, and regular quality checks. - Dispute Resolution: Review and assess customer or tenant disputes by analyzing facts and documentation. Communicate with involved parties, gather relevant information, and collaborate with internal teams to reach fair and compliant resolutions. - Correspondence Handling: Manage various types of correspondence, including disputes, court records, fraud claims, and verifications. Document all communications accurately and determine appropriate follow-up actions. - Audit Support: Gather, organize, and prepare necessary data for audits. Collaborate with auditors and internal teams to facilitate accurate and efficient assessments. - Reporting & Analysis: Conduct basic data analysis, generate reports, and present insights to support informed decision-making. Assist in identifying trends and areas for improvement. - Communication: Adhere to the company's camera-on policy during working hours to enhance communication and accountability. - General Support: Perform a variety of ad hoc tasks and contribute to special projects as needed, ensuring timely and effective completion to support overall team objectives. Requirements & Qualifications: - Minimum of 2-3 years of experience in data management, data entry, or dispute resolution. - Proficiency in data management software (e.g., Microsoft Excel, Google Sheets) and administrative tools. - Strong analytical skills with the ability to assess complex information and resolve issues fairly. - Excellent organizational and communication skills (both verbal and written). - High attention to detail and accuracy in data handling and dispute assessments. - Ability to manage sensitive data with confidentiality and discretion. - Quick learner with the ability to adapt to new tools and processes. - **Amenable to work Monday to Friday between 8 AM to 5 PM Pacific Standard Time (PST).** Preferred Qualifications: - Bachelor’s degree in Data Management, Business Administration, or a related field. - Experience with advanced data tools (e.g., SQL, Python) or data visualization platforms (e.g., Power BI, Tableau). - Prior experience in handling customer disputes - Familiarity with audit processes or compliance requirements. **Experience**: - Dispute Handling: 2 years (required) - Data Management: 2 years (required) **Language**: - English (required)