Accounts Receivable and Retention Specialist Accounts Receivable and Retention Specialist Get AI-powered advice on this job and more exclusive features. Direct message the job poster from StormWind Studios Talent Acquisition Manager- Sales and Tech at StormWind Studios StormWind is seeking a Business-to-Business Accounts Receivable & Retention Specialist to join our team. You will be responsible for contacting customers and providing exceptional customer service to obtain payments. This fully remote role, based in Colombia, requires someone who thrives in a fast-paced, high-energy environment. Job Responsibilities: Responsible for the daily tasks related to business-to-business account receivable efforts of first party accounts Responsible for customer health (dunning, renewal saves, downgrade rescue) Responsible for accurate and timely handling of all aspects of customer account maintenance and transactions Retrieving payment history from the system and clearly communicating status to the customer Analyzing account characteristics and working with customers to resolve their issues by advising them to bring their account current, and/or recommending appropriate actions Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures Coordinate weekly and monthly reporting of account delinquencies Knowledge of typical credit and collections procedures helpful Skills/Qualifications: Minimum 3 years experience with B2B collections Excellent written and verbal communication abilities Fluent in English: Excellent verbal and written communication skills to engage with clients and internal teams in the U.S. and Canada. Comfortable working remotely with strong time-management skills to balance a busy workload. ISP Requirements: Reliable internet connection with a minimum of 25 Mbps download and 5 Mbps upload speed to efficiently use the required systems and tools. Great computer skills with the confidence to learn and apply new technology Excellent problem-solving and time management skills Detail and goal oriented Ability to prioritize and manage multiple responsibilities Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Accounting/Auditing Industries E-Learning Providers and IT System Training and Support Referrals increase your chances of interviewing at StormWind Studios by 2x Sign in to set job alerts for “Accounts Receivable Specialist” roles. Accounts Payable/Receivable Specialist (Fully Remote) Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 6 days ago Accounts Payable & Receivable Specialist Bogota, D.C., Capital District, Colombia 2 weeks ago Billing and A/R Associate (US visa required) Accounts Payable Specialist - 0497 - Colombia Remote Virtual Assistant | USD Pay | Insurance Agencies Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 week ago Bogota, D.C., Capital District, Colombia $600.00-$800.00 10 hours ago Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Colombia $30,000.00-$60,000.00 3 months ago Executive Administrative Assistant (Fully remote) Executive Assistant for US-based Company ( Remote ) Bogota, D.C., Capital District, Colombia COP2,847,000.00-COP2,847,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr