Job Summary The Senior Business Process Consultant (BPC) plays a critical role in guiding clients and teams toward successful process optimization by implementing best practices. Responsibilities: With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that address unique challenges and drive process excellence for each client. As a trusted advisor, the Senior BPC fosters a collaborative environment that promotes knowledge sharing and continuous improvement. They actively collaborate with teams and clients to achieve mutual success. Leveraging their expertise, they develop strategic roadmaps that outline a structured and incremental approach to process maturity, ensuring a smooth transition toward optimized operations. Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of best practices, resulting in increased efficiency, effectiveness, and sustainable growth for the organization. Additionally, the Senior Business Process Consultant provides functional support to Business Development teams during pre-sales activities, using their expertise to help build tailored solutions aligned with client needs. Certifications Required - Service Now - ITIL v3 or 4 Nice to Have Certifications - CPDE - Six Sigma - Agile - Prosci - TOGAF - CSA Business Process for Implementation #J-18808-Ljbffr