Job Description We are seeking a skilled Tech Support Engineer to join our team at Capgemini Engineering. As a Tech Support Engineer, you will be responsible for providing technical support and assistance to customers on various platforms, including SBC platforms. About the Role This is an entry-level position that requires strong expertise in SBC platforms, especially Oracle ACME and Ribbon. You will be working with a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. Key Responsibilities - Deploy and configure Oracle ACME SBC and Ribbon SBC products - Handling day-to-day operational tasks related to Oracle ACME SBC and Ribbon SBC products - Troubleshooting integration issues between SBC and other SIP Stacks like Cisco CVP, Call Manager, and Phones - SIP trunking configuration, troubleshooting, and call flow analysis - Performing health checks on ACME SBC and Ribbon SBC solution to detect problems Requirements - Deep understanding of VoIP protocols (SIP, RTP, SRTP) - Working knowledge of security policies and NAT/firewall traversal - Hands-on experience with CLI and GUI management of SBC platforms - Excellent problem-solving skills and ability to work under pressure What We Offer - Hybrid work model and long-term contract - Pre-paid medicine - Connectivity bonus - Life insurance and funeral services - Dental insurance - Special occasion vouchers - Career growth opportunities About Capgemini Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.