HR Business Partner & Talent Strategy Lead | 360° Talent Acquisition First of all, THANK YOU for your interest in our company. We know that the search for new opportunities can be a challenge, but... don’t worry, everything falls into place in due time! Let’s get to the point! At IZO, we are looking for an Analytics Sales Account Manager , highly motivated and results-oriented, to lead the consultative sales of our analytics, omnichannel, and technology solutions . This role will help us manage customer needs through multiple solutions that generate valuable insights from massive customer data analysis. The goal is to identify behavior patterns, habits, and trends to support informed decision-making and establish a consistent and effective presence across multiple channels, enhancing both customer satisfaction and business profitability. What do we expect from you? Become a product and market expert in Monitoring, Analytics, Omnichannel, and various technologies within the Customer and Employee Experience Consulting field. Lead consultative conversations with leads and potential clients. Develop commercial opportunities with existing and new clients, identifying those that align with the company’s strategic interests. What skills or knowledge do you need? Technical and Market Knowledge: Experience in monitoring (preferably in CX-related areas). Understanding of key metrics: NPS, CSAT, CES, SLA, uptime, anomaly detection. Ability to translate data into actionable insights for clients. Ideally, knowledge of AI solutions for monitoring (predictive analytics, machine learning, automation). Commercial and Consultative Skills: Consultative sales: Ability to sell value rather than just products. Key account management: Experience maintaining relationships with strategic clients. Ability to manage complex B2B sales cycles, particularly in banking, retail, insurance, and telecommunications. Strong collaboration with internal teams (operations, product, technology). Proficiency in CRM and sales tools (Salesforce, HubSpot, etc.). Clear and persuasive communication, focused on solving client challenges. Experience and Background: Experience in monitoring or CX-related companies . Managing high-value B2B clients in complex markets. Ability to adapt to new technologies and analytical methodologies. Professional-level English: Must be confident speaking with clients in English. Language proficiency tests will be conducted during the selection process. Job Stability: We seek committed professionals for the long term, offering apermanent contract. Salary will be determined based on experience. 100% Remote Work: Work from home, a coworking space, or anywhere you choose! As long as you deliver results, location doesn’t matter. Some roles may require a specific geographic location, but we apply this policy whenever possible. Continuous Professional Development: We believe that our success depends on the knowledge and skills of our team. That’s why we offercareer development plans, certifications, and constant learning opportunities. You will work on exciting projects that will help you grow professionally. Inclusive and Diverse Culture: You will be part of a team that respects and values everyone’s contributions. You’ll work with some of thebest specialists in the worldin an environment where every voice matters. Collaborative and Multidisciplinary Work: Our teams include professionals from different cultures and disciplines, fostering an inclusive and flexible work environment with personalized schedule options. Comprehensive Well-Being: We care about your well-being, both physically and emotionally. OurWell-being Kitincludes access to coworking spaces,clinical psychologists, 24/7 mental health support, personal trainers, and nutritionistsat no additional cost. If your profile catches the attention of our recruitment team, it will be added to our talent pool database, and you will be notified via email. The next step is an initial conversation with a member of our HR department, usually a 30-minute interview conducted via Google Meet. Depending on the role we are looking to fill, you may be asked to complete a short case study and English language test. The following stage is an interview with the Hiring Manager. In most cases, this is the final step of the process. However, in some situations, before making a final decision, we may invite you for an additional meeting with the Department Director. We truly value your time and do our best to ensure that the process is as fast and agile as possible. However, due to the high volume of applications we receive, we are unfortunately unable to contact everyone individually or provide personal feedback. To all candidates interested in joining our team — thank you in advance for taking the time to go through the recruitment process with us. At IZO, we believe diversity adds incredible value to our teams, services, and culture. The best ideas and solutions come from bringing people from different backgrounds together and fostering an inclusive culture where everyone has the opportunity to make an impact. That’s why we are committed to providing equal opportunities to all talent. We invite you to follow our website www.izo.es to stay up to date with our current job openings. If you don’t find a position that aligns with your experience at the moment but would like to be part of our team, feel free to reach out to us through the contact form. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Business Consulting and Services Referrals increase your chances of interviewing at IZO by 2x Get notified about new Sales Account Manager jobs in Ecuador . Account Executive (LATAM) – Remote, EST Hours Business Development Manager - Cryptocurrency Industry We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr