About Visa We are a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Experience Life at Visa. Job Description We are seeking a highly skilled and motivated Level 2 Systems Administrator to join our team. This role is crucial in providing comprehensive support for various corporate tools and ensuring the stability, security, and efficiency of our IT systems. The successful candidate will excel in incident management, user access management, system maintenance, and compliance activities, all while working in a structured support environment and fulfilling user requests promptly and efficiently. Responsibilities: - Provide in-depth support for corporate tools such as Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. - Manage and resolve unexpected disruptions in applications to ensure minimal downtime and business impact. - Handle user requests for new services or changes in applications, ensuring timely and efficient service delivery. - Identify and resolve root causes of recurring incidents to prevent future disruptions. - Oversee user access rights and permissions, ensuring appropriate access controls and security. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: - 2+ years of relevant work experience with a Bachelor's Degree or at least 1 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) Preferred Qualifications: - 3 or more years of work experience with a Bachelors Degree or 2 or more years of relevant experience with an Advanced Degree - Experience as a Systems Administrator or in a similar role, with knowledge of corporate tools and applications - Exceptional communication and customer service skills are essential, as you will be interacting with various stakeholders and ensuring their IT needs are met efficiently. - Self-motivated individual who can work as part of a team - Strong organizational skills and the ability to prioritize tasks effectively are essential. You should be proactive in identifying potential issues and implementing solutions before they escalate.