Account Management & Customer Success with MSP Experience Join to apply for the Account Management & Customer Success with MSP Experience role at FUNCSHUN . This range is provided by FUNCSHUN. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18,000.00/yr - $30,000.00/yr FUNCSHUN is Miami’s premier managed IT services provider. Since 2011, we have been providing reliable, cost-effective technology solutions for small- and medium-sized businesses in Miami. Our clients benefit from our expertise in multiple industries, in-depth technology expertise, and experience with evolving trends in the IT industry. From managing daily technology needs to protecting against cyberattacks and implementing enterprise-level cloud and communication platforms, FUNCSHUN offers comprehensive IT solutions to support your success within your budget. The Role An Account Manager (AM) or Customer Success Manager (CSM) plays a vital role in maintaining customer satisfaction, fostering business growth, and optimizing internal processes. This role connects customers, vendors, internal teams, and leadership to build strong relationships and ensure operational excellence. Key Responsibilities Customer Relationship & Account Management: Serve as the primary contact for assigned accounts, ensuring customer needs are met. Maintain the Account Management Board, track account status, and gather key insights. Assist in Customer Security Risk Assessments (CSRAs) and oversee onboarding processes to ensure smooth transitions. Conduct Customer Satisfaction Surveys (CSATs) and develop strategies for retention and engagement. Procurement & Order Management: Manage quoting, procurement, and purchasing activities. Track orders from quote to delivery, coordinate work orders, and ensure quality standards are met. Vendor & Supplier Management: Build strategic vendor relationships, evaluate performance, negotiate contracts, and develop procurement strategies aligned with company and customer needs. Project Management & Operational Excellence: Lead projects to improve onboarding, procurement, and service delivery processes. Maintain engagement systems and collaborate with leadership on strategic initiatives. Success Metrics & KPIs Customer Retention Rate Net Promoter Score (NPS) Procurement Efficiency Vendor Performance Score Training Completion Rate Project Completion Timeliness Ideal Profile This role requires a proactive, detail-oriented, and customer-focused individual capable of bridging sales, procurement, vendors, and service teams. The goal is operational excellence, strong vendor relationships, and high customer satisfaction to drive long-term success and company growth. What's on Offer? Opportunity within a company with a proven track record Work alongside & learn from top talent Excellent work culture Seniority level Entry level Employment type Full-time Job function Business Development and Sales Information Services Referrals can double your chances of interviewing at FUNCSHUN. #J-18808-Ljbffr