About Us: Contact Medical is a patient-focused home health agency dedicated to delivering compassionate and timely care to those in need. We're seeking a reliable and detail-oriented Order Processing Specialist to join our growing team and help ensure a smooth onboarding experience for our patients. Position Summary: The Home Health Order Processing Specialist plays a critical role in coordinating new patient referrals, verifying essential information, and scheduling initial visits in a timely and accurate manner. This role ensures operational continuity between our intake and clinical teams, while providing excellent communication and follow-through. Key Responsibilities: - Monitor the daily referral log to prioritize new cases and pending assignments. - Initiate contact with Case Managers (CMs) through designated portals to confirm discharge dates, service addresses, and patient contact information. - Accurately create and complete provider referrals using intake documentation - Assign new referrals to appropriate providers using the provider spreadsheet in Careficient. - Schedule patients’ first home health visits promptly after intake and insurance authorization. - Send comprehensive referral packets to assigned staff to support effective first visits. - Address patient concerns or complaints related to scheduling and escalate unresolved issues appropriately. - Verify and document the Start of Care (SOC) weekly to ensure service timelines are met. - Escalate operational blockers or delays in order processing exceeding 48 hours to the Manager of Operations. - Collect and accurately document patient payments, when applicable. Qualifications: - Prior experience in home health, healthcare operations, or patient intake preferred. - Strong attention to detail and ability to manage multiple priorities. - Proficient with healthcare software systems (e.g., Careficient or similar). - Excellent communication skills—both written and verbal. - Ability to work independently and collaboratively in a fast-paced environment. - Bilingual (English/Spanish) is a plus. Job Type: Full-time Application Question(s): - Do you have experience in Home Health? - Have you done Order Processing in your previous role? Expected Start Date: 22/08/2025