2 days ago Be among the first 25 applicants Direct message the job poster from Project Growth Remote | Full Time We’re Scale Army, and we’re looking for a strategic, business-savvy Client Success Associate who can help us elevate our client relationships to the next level. If you thrive in fast-paced environments, have a strong understanding of business operations, and love working with clients to identify new opportunities, then keep reading. In this role, you’ll be responsible for ensuring that our clients are set up for success from the very first interaction and beyond. You’ll help onboard new clients, identify upsell opportunities, and continuously engage with them to make sure we’re always meeting their evolving needs. You’ll be the strategic partner they turn to for guidance, helping them scale by providing tailored staffing solutions that fit their goals. This position is perfect for someone who understands the bigger picture—someone who can balance operational needs with high-level business discussions, and isn’t afraid to roll up their sleeves to make things happen. Key Responsibilities: Client Onboarding: Facilitate the smooth onboarding of new clients and hiring managers who are working with Scale Army for the first time. Ensure they are set up for success from day one. Client Segmentation: Categorize new clients into specific buckets based on their business needs and help align staffing solutions that will best support their growth. Upsell Strategy: Work closely with the team to identify and strategize additional roles and services that can be upsold to existing clients, helping them scale efficiently. Client Check-ins: Regularly check in with clients to address any administrative issues, such as PTO, equipment needs, etc., following internal SOPs for resolution. High-Level Business Discussions: Engage with clients in high-level business discussions, offering insights and recommendations based on your understanding of their business goals. Ad-hoc Meetings: Be available to attend ad-hoc meetings to address client requests and concerns, providing tailored solutions as needed. Kick-Off Calls & Upsell Roadmaps: Schedule and manage monthly Kick-Off Calls and Upsell Roadmaps for each client to ensure a clear plan and strategy for continued success. Qualifications: Experience: 3-5 years in a customer success, account management, or senior client-facing role. Communication: Excellent written and verbal communication skills; ability to articulate complex ideas clearly. Business Acumen: A strong understanding of business operations and the ability to speak intelligently about client needs. Problem-Solving: Strong organizational and problem-solving skills with the ability to address client issues efficiently. Tools: Familiarity with CRM systems and project management tools (e.g., HubSpot, Trello, Slack). Personality: A proactive, self-starter with a positive, customer-first mindset. Why Scale Army? Competitive salary and benefits Opportunity to work with a diverse team across various industries Flexible, fully remote role Room for growth and career advancement Application Process: To be considered for this role, these steps need to be followed: Fill in the application form: https://jobs.ashbyhq.com/ProjectGrowth/72f6b176-fe50-41ae-988c-855272df9d78 Record a video showcasing your skill sets Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Marketing Services Referrals increase your chances of interviewing at Project Growth by 2x Sign in to set job alerts for “Client Specialist” roles. Continue with Google Continue with Google Continue with Google Continue with Google Bogota, D.C., Capital District, Colombia $600 - $800 3 weeks ago Bogota, D.C., Capital District, Colombia $6 - $10 1 day ago Virtual Administrative Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia $600.00 - $800.00 1 week ago Virtual Administrative Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 1 week ago Client Relations Manager (internal employee RVA) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $600.00 - $800.00 3 weeks ago Bogota, D.C., Capital District, Colombia $600.00 - $800.00 2 months ago Virtual Assistant - Customer Support & Administrative Coordinator Venezuela, Tolima, Colombia $3,600.00 - $4,200.00 1 month ago Executive Assistant – Remote | Dynamic Small Business Support Bogota, D.C., Capital District, Colombia $600 - $800 2 weeks ago Executive Administrative Assistant (Work from home) Bogota, D.C., Capital District, Colombia 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr