Senior Technical Lead for Cloud Infrastructure This is an opportunity to work with a global team in creating cutting-edge solutions. Our company culture celebrates diversity and promotes a positive work environment. We are looking for a highly skilled individual to lead the technical support of our cloud infrastructure platform. The ideal candidate will have strong knowledge of SIP, Oracle, and Avaya SBCs. The successful candidate will be responsible for: - Supporting the design and implementation of architectural changes to the cloud platform. - Providing monitoring and addressing any issues or anomalies. - Driving metrics and key factors to problem management and resolution. The candidate will also partner with the business and service delivery teams to assist with issue resolution and new program solutions. To be successful in this role, you will need: - A Bachelor's degree in Computer Science, Engineering, or a related field. - 4-6 years' experience delivering multiple simultaneous projects. - Strong knowledge of Genesys Platform and enterprise voice network infrastructures. PREFERRED QUALIFICATIONS: - Demonstrated experience in vendor management.