Financial Operations Manager Americas Job Summary: The role of Collections Manager, Americas involves overseeing and directing the Americas Collections Operations team to ensure timely and efficient recovery of outstanding debts while maintaining positive client and internal stakeholder relationships. This position requires strong collections knowledge and experience, a strategic mindset, team-building skills, and the ability to attract and develop talent to achieve organizational goals. Main Responsibilities: - Ensure timeliness of cash collections, achieve KPI and SLA targets through working with collectors on their portfolios, escalate issues, mentor collectors to improve performance, and identify opportunities for improvements in processes, people, and systems. - Lead investigations and negotiations with customers or sales to resolve issues and concerns escalated by collections and sales teams. - Process bad debt reporting, write-offs, and adjustments. - Review and approve refund pay-outs to clients. - Review and monitor cases/tickets logged or escalated to ensure timely resolution of issues. Identify and initiate demand management processes for improvement opportunities that may arise. About the Ideal Candidate: - Bachelor's Degree (Accounting or Finance related background preferred) or relevant work experience. - Minimum 5 years of experience in a Collections Manager role in a fast-paced international or service center environment. Hospitality industry experience is a plus. - Proficiency in MS Office: Outlook, Excel, Word; SAP 4Hana, Zuora Billing, and Salesforce (a plus). - Fluent in English (C2 level) is required. - Well-organized with excellent problem-solving skills, analytical abilities, and attention to detail. - Ability to attract and develop talent. Build effective teams. - Strong stakeholder management skills. About Us: - Amadeus is expanding its Financial Team in Bogota to support global customers. - This growth aligns with our commitment to the region and our operational model for seamless support across time zones. - We foster a caring environment, nurturing both a fulfilling career and personal and family life. - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. - We provide attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.