Join to apply for the Business Analyst (ServiceNow) role at EPAM Systems 1 day ago Be among the first 25 applicants Join to apply for the Business Analyst (ServiceNow) role at EPAM Systems EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking a motivated and experienced Business Analyst to join our team and contribute to the successful implementation of ServiceNow product modules. In this role, you will collaborate with cross-functional teams to gather and analyze requirements, ensuring the delivery of efficient and effective ServiceNow solutions. The ideal candidate is a problem-solver with strong analytical abilities and a passion for enhancing business processes through technology. Responsibilities - Perform research and analysis to support the development and enhancement of ServiceNow modules - Collect and document business requirements to ensure alignment with organizational objectives - Participate in the design, testing, and transition phases of Service Management and Service Integration solutions on the ServiceNow platform - Conduct detailed data analysis to provide clear and actionable requirements for developers to enable configuration and customization - Work closely with development and testing teams to support test phases and ensure high-quality deliverables - Translate core configuration requirements into design models and oversee implementation in collaboration with developers - Maintain the requirements traceability matrix to monitor progress and ensure alignment with project goals - Create and manage project documentation to provide evidence of requirements and support project milestones - Assist delivery teams in resolving issues and enhancing customer services through the ServiceNow platform - Break down complex information into detailed, actionable tasks to facilitate implementation - Lead workshops to gather requirements and deliver training sessions to clients and internal team members Requirements - Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline - At least 2 years of experience as a Business Analyst, with a focus on ServiceNow implementations preferred - Proven ability to conduct research and analysis to support the development of ServiceNow modules - Experience in the design, testing, and transition of Service Management and Service Integration solutions on the ServiceNow platform - Skilled in performing data analysis to provide clear configuration and customization requirements for developers - Hands-on experience supporting testing phases and collaborating with development and testing teams - Proficient in gathering configuration requirements, translating them into design models, and managing the implementation process - Experience in managing and maintaining requirements traceability matrices - Proficient in creating and maintaining project documentation to support milestones and objectives - Expertise in assisting delivery teams to address issues and improve customer services through ServiceNow - Ability to break down complex information into actionable insights and tasks - Fluent English communication skills (written and spoken) at a B2 level or higher We offer - International projects with top brands - Work with global teams of highly skilled, diverse peers - Healthcare benefits - Employee financial programs - Paid time off and sick leave - Upskilling, reskilling and certification courses - Unlimited access to the LinkedIn Learning library and 22,000+ courses - Global career opportunities - Volunteer and community involvement opportunities - EPAM Employee Groups - Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn #EasyApply Seniority level - Seniority level Associate Employment type - Employment type Full-time Job function - Job function Information Technology, Research, and Business Development - Industries Software Development, IT Services and IT Consulting, and Insurance Referrals increase your chances of interviewing at EPAM Systems by 2x Sign in to set job alerts for “Business Analyst” roles. 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