We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data Skills and Responsibilities: - Tests, updates, and regulates guidelines within the IT ecosystem. Continuously trains team to meet best practices. - Monitors, maintains, and updates all physical and virtual IT infrastructure and equipment. - Provides product overview and troubleshooting training as related to the RMA cycle. - Providing IT assistance to staff and customers; trains staff. - Training end-users on hardware functionality and software programs. - Resolving logged errors in a timely manner. - Monitoring hardware, software, and system performance metrics. - Updating computer software as well as upgrading hardware and systems. - Maintaining databases and ensuring system security. - Documenting processes and performing diagnostic tests. - Keeping track of technological advancements and trends in IT support. - IT Support Specialist Requirements: - A bachelor's degree in computer science, information technology, or similar. - 3+ years of experience as an IT support specialist. - Exceptional ability to provide technical support and resolve queries. - In-depth knowledge of computer hardware, software, and networks. - Ability to determine IT needs. - Proficiency in IT helpdesk software. - Experience in documenting processes and monitoring performance metrics. - Advanced knowledge of database maintenance and system security. - Ability to keep up with technical innovation and trends in IT support. - Exceptional interpersonal and communication skills. Benefits 1- Free lunch everyday 2- Competitive Salary 3- Many others. Tipo de puesto: Tiempo completo Salario: $3.000.000 al mes Educación: - Técnico superior universitario terminado (Deseable) Idioma: - Inglés (Obligatorio)