Job Title: Control Tower Specialist Description This role requires a highly skilled and organized professional to manage and monitor shipments, ensuring timely and efficient processing. The ideal candidate will have excellent communication skills, with the ability to analyze situations and provide effective solutions. In addition to their technical expertise, the successful applicant will be proactive, self-motivated, and able to work effectively in a team environment. Key Responsibilities: - Analyze and process import/export operations for multiple customers. - Establish and maintain strong relationships with stakeholders, ensuring seamless communication and prompt issue resolution. - Monitor shipment status across various internal tools and external websites, proactively identifying and addressing any issues that may arise. - Support colleagues in tracking and reporting shipment performance, contributing to the overall success of the Shipment Management Service Line. - Develop and implement continuous improvement initiatives to enhance customer satisfaction and service delivery. Requirements: - Bachelor's degree in Industrial Engineering, International Business, or a related field. - Minimum 1 year of experience in logistics, preferably with knowledge of OFR operations. - Excellent written and verbal communication skills in English (B2 level). - Customer-focused mindset, with strong teamwork and autonomy skills. Benefits: - Opportunity to work in a dynamic and supportive team environment. - Professional growth and development opportunities. - A chance to make a meaningful impact on customer satisfaction and business outcomes.