Quality Assurance Specialist TaskUs is a unique company, powered by a collective of highly capable individuals who leverage technology and data to serve clients effectively. We offer a range of services including Digital CX, Trust & Safety, AI Services, Risk & Response, and Consulting. The Quality Assurance Specialist will be responsible for monitoring and evaluating the quality of customer interactions, identifying and recommending process improvements, maintaining documentation related to quality checks, and collaborating with team members to ensure consistent service quality. Key Responsibilities: - Monitor and evaluate the quality of customer interactions - Identify and recommend process improvements - Maintain documentation related to quality checks - Collaborate with team members to ensure consistent service quality Requirements: - Experience in Quality Analysis, Process Improvement, and Customer Interaction Monitoring - Strong Analytical Skills and Attention to Detail - Excellent Written and Verbal Communication Skills - Proficiency in MS Office and Quality Management Software - Ability to work collaboratively in a team environment - Bachelor's degree in Business, Quality Management, or related field Benefits: - Full-time on-site role located in Medellín - Opportunity to work with a talented team of professionals - Competitive salary and benefits package Others: We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.