Job Overview We are seeking an enthusiastic and dedicated Customer Experience Associate proficient in Hindi and English to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets. Key Responsibilities - Customer Support: Deliver exceptional customer service in both Hindi and English, addressing general inquiries. - Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. - Policy Adherence: Evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. - Escalation Management: Identify and escalate issues beyond scope to your leadership team and/or the appropriate department. - Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information. Qualifications - Language Proficiency: Fluent or proficient in Hindi and English. - Communication Skills: Excellent verbal and written communication abilities across multiple channels. - Customer Service Experience: Previous experience in a customer-facing role is preferred. - Technical Skills: Comfortable using CRM systems and other customer service software. - Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues. - Adaptability: Ability to work flexible hours to accommodate customers' local business hours. - Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment. - Education: High school diploma or equivalent. On-site role based in Bogota, Colombia. Powered by JazzHR