About PayU PayU, a leading payment and Fintech company operating in 50+ high-growth markets across Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa, is part of the Prosus group, one of the world's largest technology investors. We are redefining the way people buy and sell online for our 300,000 + merchants and millions of consumers. As a leading online payment service provider, we deploy over 400 payment methods and PCI-certified platforms to process approximately 6 million payments daily. About the role As a Technical Support Engineer, you will provide Level 2 technical support and assistance for PayU's platform and services to all company merchants. What you need to succeed Manage technical support requests from internal and external clients, ensuring timely resolutions while maintaining high customer satisfaction. Collaborate with other business units, including the Integration team, Product, and Customer Success/Care, as needed. Generate special reports based on internal customer requirements. Contribute to internal and external knowledge bases by providing technical and usability references for employees and customers. Degree in Computer Science, Engineering, or equivalent experience required. 1-2 years of experience in customer service focused on technical support. Experience with querying and searching databases using SQL. Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST Web Services. Written and spoken English at B2 level or higher is desirable. Strong problem-solving and analytical skills. Proven ability to deliver excellent customer experiences. High energy, self-motivated, proactive, goal-oriented, and enthusiastic. About us At PayU, our vision is to build a world without financial borders where everyone can prosper. We provide financial services and products to high-growth markets, extending the reach of financial inclusion. As part of Prosus, we leverage our global presence and expertise to make a significant impact. Learn more at www.payu.com . Our Commitment to Building A Diverse And Inclusive Workforce We are committed to creating a diverse, inclusive, and safe environment for all our employees, communities, and customers. Our leaders foster an inclusive culture that promotes transparency, flexibility, and unbiased attention to each individual, regardless of gender, race, ethnicity, disability, or sexual orientation. We have zero tolerance for prejudice of any kind. #J-18808-Ljbffr