**_ Responsibilities: _** Incident Management: - Monitor systems and identify performance issues reactively. - Follows standard protocols for troubleshooting simple incidents. - Works within strict time scales and elevates incidents within defined time windows. Product Installation: - Perform basic installations and/or configurations per standard protocols. - Assemble and integrate system/product. Operations Maintenance: - Perform routine maintenance. - May include performing tape/backup operations. **_ Education and Experience Required: _** - High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field). - Typically, 0-1 year of working experience. **_ Knowledge and Skills: _** - Relevant product/company knowledge. - Basic troubleshooting, analytical, or business skills. - Able to perform reporting, administrative, basic assembly, etc. functions. - Manage time effectively. - Proficient in professional oral, written and telephone communication skills. - Ability to effectively interact and communicate with peers and customers. - Ability to work in a team environment, which may be loca global, or virtual.