Our Mission We aim to change lives by providing immigration solutions. Our team looks at all possible options to keep clients in the United States with their families. Role Overview This role involves leading and executing process creation and improvement projects from initiation to completion. You will oversee a diverse team of project managers, process engineers, and process improvement specialists. Key Responsibilities - Supervise and mentor team members by providing guidance, support, and performance management. - Ensure team members are utilizing lean and project management principles in all project work. - Oversee and support team member's lean training and development. - Ensure that all projects are executed on time, within scope, and within budget. - Facilitate team meetings and 1:1s to review questions and any process updates. - Oversee and ensure that all project deliverables meet quality standards and expectations. - Supervise team members to provide regular and consistent reports and updates on project progress. - Serve as the primary point of escalation for complex projects. - Assist with addressing and resolving conflicts or issues within project teams or with stakeholders. Requirements - Proven track record of success in leading process creation and improvement projects. - Strong emphasis on lean, six sigma, PDCA, DMAIC, waterfall, and agile methods. - Ability to lead and advise team members by providing training, guidance, and performance management. - Efficient at managing resources and effective at communicating with diverse teams and stakeholders.