We are seeking an experienced Workforce Scheduler to help our Workforce Management team in a dynamic, multi-channel contact center environment. 🚀 The ideal candidate will have a proven track record in real-time management, forecasting, and scheduling, coupled with strong communication abilities. You will play a key role in meeting service level agreements, collaborating across departments, and using WFM tools to achieve operational excellence.🖥️ Key Responsibilities: - Oversee forecasting, scheduling, and real-time management for multiple campaigns. - Develop and execute WFM processes aligned with business needs. - Collaborate with Operations and IT to optimize staffing needs and minimize costs. - Analyze performance trends and recommend improvements. Required Qualifications: - Desirable bachelor’s degree in Business or a related field. - 1 or 2+ years of Workforce Scheduler experience in a contact center environment. - Expertise in WFM tools (eWFM-Aspect, NICE IEX, Verint, Genesis). - Advanced proficiency in Excel and Microsoft Office. - Strong analytical and communication skills. - Experience supporting both brick-and-mortar and remote contact center setups. What you'll get: - Amazing WeWork environment - We DO care about our employees satisfaction and well being - Join a very Dinamic Global workforce team of experts - Competitive salary 4.200.000 COP Ready to take the lead in workforce optimization? Apply Now!