**Location**: Medellin **Job Type**: Full-Time **Key Responsibilities**: - Assist Harley-Davidson dealerships and customers with troubleshooting and resolving issues. - Manage high-volume inbound and outbound calls in a professional and efficient manner. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate with internal teams to ensure timely resolution of customer issues. - Stay updated on product knowledge and industry trends to provide accurate information to customers. **Qualifications**: - Proven experience in customer service, preferably in a software or accounting environment. - Strong problem-solving skills and the ability to work under pressure. - Excellent communication skills, both verbal and written. - Proficiency in using customer service software and tools. - Ability to multitask and manage time effectively. - High level of attention to detail and organizational skills. **Benefits**: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Supportive and collaborative work environment. Tipo de puesto: Tiempo completo