About the role We are seeking an experienced Customer Success Manager to maintain and grow relationships with our most important customers in Bogotá. The ideal candidate will work closely with our sales and product teams to ensure customer satisfaction. Responsibilities - Serve as the primary point of contact for our key clients - Build and maintain strong relationships with stakeholders - Understand customer business needs and provide tailored solutions - Collaborate with the sales team to identify upsell and cross-sell opportunities - Work with the product team to ensure products meet customer needs - Monitor customer usage and provide insights to drive product improvements - Develop and execute customer success plans for optimal retention and satisfaction - Share customer feedback with internal teams to inform continuous improvement Qualifications - 4+ years of experience in customer success or account management - Strong communication and interpersonal skills - Ability to build and maintain strong customer relationships - Capacity to understand complex business needs and provide effective solutions - Strong analytical skills and data-driven decision-making ability - Experience working in a fast-paced environment - Bachelor's degree in business, marketing, or a related field Benefits - Competitive compensation package - Dynamic and entrepreneurial work environment - Open communication with management and leadership - Opportunity for remote work - Professional development budget - Family-friendly policies