3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google We are seeking a detail-oriented and empathetic People Experience Partner to oversee key team member interactions and communications within our company. This role involves managing sensitive matters such as salary adjustments, policy dissemination, performance-related conversations, complaints resolution, and talent management processes. The ideal candidate will have excellent organizational skills, the ability to handle confidential matters with discretion, and strong interpersonal communication abilities. Key Responsibilities: Salary and Raise Management : Manage requests for salary raises, including tracking and maintaining records of current salaries, approved increases, and declined requests. Collaborate with supervisors to review and assess raise requests. Maintain a comprehensive, confidential database of salary-related decisions. Policy Communication and Compliance : Draft and email updates on new company policies and procedures to team members. Ensure acknowledgment and compliance with distributed policies by tracking responses and follow-ups. Complaint Management : Serve as the primary point of contact for team member complaints or concerns. Address issues with fairness and professionalism, ensuring team members feel heard and respected. Work collaboratively with department heads or supervisors to resolve complaints in a timely and constructive manner. Maintain detailed records of complaints and their resolutions. Exit Process Facilitation : Be present on calls when team members’ services are no longer required, ensuring the conversation is handled professionally and empathetically. Provide support to supervisors during these conversations as needed. Job Role Management : Oversee the development of new job roles and promotions within the company. Participate in hiring procedures, including interviews and candidate evaluations. Collaborate with department leads to create clear and concise job descriptions for new and existing roles. Ensure role expectations align with company goals and team dynamics. Reporting : Compile and present detailed reports on salary adjustments, complaints, policy acknowledgments, exit meetings, job role updates, and hiring processes to supervisors. Identify trends or areas for improvement in processes and present actionable recommendations. Qualifications: Proven experience in a similar role, preferably in HR, team management, or community engagement. Strong organizational and administrative skills, with the ability to handle sensitive information discreetly. Exceptional written and verbal communication skills. Ability to handle challenging situations with professionalism and empathy. Proficient in using office tools like spreadsheets, email platforms, and HR software. Preferred Skills: Experience in a fast-paced, creative environment is a plus. Familiarity with remote team dynamics and tools like Slack, Google Workspace, and project management platforms. Training or certification in conflict resolution or HR practices is a bonus. What We Offer: A supportive, laid-back, and collaborative work environment. Opportunities for professional growth and development. Holidays off to prioritize rest and recharge. Vacation and sick days (paid) A culture where everyone works together to help one another excel in their roles. The chance to be part of a growing company that values innovation and team-oriented solutions. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function General Business, Management, and Business Development Industries Technology, Information and Internet Referrals increase your chances of interviewing at Flocksy by 2x Get notified about new Partner jobs in Colombia . 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