Job Summary The role entails operating a ticket management system, facilitating collaboration with various teams and maintaining comprehensive documentation of standard operating procedures. Key Responsibilities - Operating the Bank's issue ticket management system - Interacting with other teams to ensure seamless collaboration - Maintaining accurate Standard Operating Procedures documentation Required Skills and Qualifications To excel in this position, you will need: - A detail-oriented approach to work - Motivation to drive results Benefits This role offers opportunities for professional growth and development within the organization. We prioritize providing a supportive environment that fosters employee success. What You'll Need to Succeed We're looking for an individual who is passionate about delivering high-quality results and is committed to building strong relationships with colleagues.