Are you looking for a challenging and rewarding career in logistics? This role is perfect for those who enjoy working with people, solving problems, and providing excellent customer service. Job Description - Administrative tasks and coordination relating to the front-line operation - Execution of administrative activities related to customs and international packages - Reviews daily information regarding delivery system exceptions and changes - Provides current package status updates and basic tracking activities - Initiate collections, supply deliveries, shipment research, rate quotes and exception requests online - Assists customer with preparation of shipping documentation, including international regulatory information assistance - Proactively provide customer service using FedEx phraseology to produce 100% customer satisfaction - Determines the existence of service failures and requests refunds within established limits - Answer to call center customer inquiries regarding all service features, delivery and pickup operational procedures Requirements: - High School Diploma - Proficiency in English - Two (2) years of experience in international customs freight/cargo policies, procedures, rules and laws - Written and verbal communication skills - General office skills and computer knowledge - English for Customs area required – Intermediate level - Advanced EXCEL Benefits: - Award-winning company culture - Opportunities for professional growth and development - Competitive compensation and benefits package - Recognition as one of the best places to work About Us: We are a global leader in transportation and logistics. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.