**Remote Bilingual Receptionist - Job Description** A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast-growing U.S.based law firm representing injured workers. This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. You’ll be the first point of contact for clients, helping them navigate legal processes with care and professionalism. **Job Duties**: - Answer incoming calls through a VOIP system in both English and Spanish - Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel - Forward calls to the appropriate departments and take accurate messages - Schedule appointments and manage calendars - Communicate with internal teams using Microsoft Teams and Office 365 - Maintain a high level of professionalism and empathy when speaking with individuals experiencing work-related injuries **Requirements**: - Fluent in English and Spanish (able to read, write, and speak with near-native fluency) - Previous experience in customer service or reception (experience in a legal setting is a plus) - Reliable high-speed internet and a dependable computer setup - Willingness to work on Colombian holidays (U.S. holidays are observed and paid) - Strong sense of responsibility, punctuality, and commitment to quality work - Empathy, professionalism, and a growth-oriented mindset - Willingness to undergo background checks and additional screenings **Benefits**: - Monday to Friday schedule - 100% remote position - Working hours: 8 AM - 5 PM Pacific Time - Indefinite-term contract - Paid time off in your first year - Internet and electricity allowance (150,000 COP/month) **Job Type**: Full-time Independent Contractor **Salary**: 2,800,000 COP/month + 150,000 COP monthly allowance for internet and electricity + All Colombian labor law benefits **Take the Next Step**: If you're a motivated and service-driven professional ready to join a fast-paced, mission-driven team, we want to hear from you. Resumes must be submitted in English. **Experience**: - customer service: 2 years (required) **Language**: - English (required)