We are looking for a Program Manager to oversee the successful delivery and performance of our staff augmentation teams deployed to support our client’s strategic initiatives. This role is critical to ensuring alignment between internal operations and client expectations, driving team productivity, and maintaining high-quality service delivery. You will act as the primary liaison between our delivery teams and client stakeholders, ensuring smooth onboarding, operational excellence, and long-term engagement success. Key Responsibilities: Client Relationship Management Serve as the main point of contact for client stakeholders regarding delivery updates, escalations, and strategic alignmentBuild strong, trust-based relationships with client leadership and delivery leads Delivery Oversight Monitor the performance of consultants across multiple accounts or projectsEnsure teams meet KPIs, timelines, and delivery expectationsFacilitate onboarding/offboarding processes in collaboration with client and internal teams Team & Resource Management Support staffing plans, rotations, and replacements as neededConduct regular check-ins and performance reviews with consultantsDrive engagement and retention through proactive people management Operational Coordination Own reporting, dashboards, and delivery metricsAlign with recruiting and talent teams to forecast and plan future needsEnsure compliance with client processes, systems, and security protocols Risk & Issue Management Identify potential risks early and develop mitigation plansCoordinate with cross-functional teams to resolve issues quickly and effectively Required Skills & Experience: 5+ years of experience in program or project management within IT or consulting environments Proven experience managing staff augmentation or distributed teams Strong understanding of delivery operations, staffing, and team performance tracking Excellent interpersonal and communication skills; ability to interface confidently with senior stakeholders Hands-on experience with tools like Jira, Azure DevOps, Excel, and Power BI Ability to manage multiple priorities in a fast-paced, client-facing environment Nice to Have: Experience in Agile and Scrum methodologies Background in technical delivery or software development PMP, CSM, or similar certifications What We Offer: A collaborative and high-performing environment Exposure to large-scale enterprise clients Opportunities for career growth and leadership Remote flexibility and competitive compensation