At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Senior Manager Sales Operations, Global Services Location: Bogota, Colombia Job Summary: We are seeking a dynamic and experienced Senior Manager Sales Operations for Global Services to lead and drive strategic initiatives across geographies. This role requires a seasoned professional with a strong background in managing global teams, service sales operations, and sales enablement within the networking industry. The ideal candidate will possess a deep understanding of service business, sales operations, partner ecosystems, and customer engagement strategies to support business growth and enhance service excellence. Key Responsibilities: Lead, mentor, and manage a multi-regional team of services operations professionals. Collaborate with the Go to Market Business Operations and IT to identify and implement system enhancements that improve sales processes and tools, ensuring they meet the evolving needs of the sales team. Oversee service business operations and support services sales teams to maximize revenue and retention. Lead and drive high-impact, strategic projects from inception to completion. Ensure projects are delivered on time, within scope, and meet business requirements. Implement KPIs and performance metrics to track service operations effectiveness. Identify and implement process improvements to optimize service operations, cost efficiency, and scalability. Develop and maintain strong relationships with business stakeholders like Partner leaders, Customer Success and Finance to drive service operations strategies. Collaborate with Go to Market sales operations to streamline processes, optimize sales workflows, and ensure seamless integration between services and sales functions. Collaborate with senior leaders across departments including finance, sales, product management, marketing, etc. Key Requirements: 15+ years of experience in global services, service operations, sales enablement, or customer success within the networking industry. Proven experience in managing geographically dispersed teams and driving a culture of collaboration and excellence. Strong understanding of services sales, renewals, business analytics, and sales enablement strategies to drive decision-making. Experience working with channel partners, distributors, and service integrators. Expertise in process optimization, digital transformation, and automation of service operations. Strong leadership, communication, and stakeholder management skills. Ability to work in a fast-paced, matrixed environment and influence decision-making at senior levels. Experience with ITIL frameworks, managed services, and service delivery methodologies is a plus. Bachelor's or master’s degree in business, Engineering, or a related field. About Juniper Networks Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook. WHERE WILL YOU DO YOUR BEST WORK? Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work - their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world... INCLUSION AND DIVERSITY AT JUNIPER At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you. Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers. Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar E-Verify is a registered trademark of the U.S. Department of Homeland Security. Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need. #J-18808-Ljbffr