PayU Bogota, D.C., Capital District, Colombia Technical Support Engineer PayU Bogota, D.C., Capital District, Colombia About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000 + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. About The Role As a Technical Support Engineer, you will provide L2 technical support and assistance for PayU's platform and services to all company merchants. What You Need To Succeed Manage technical support requests from internal and external clients, ensuring final resolutions while maintaining high customer satisfaction. Collaborate with other business units, including the Integration team, Product, and Customer Success/Care, as needed. Generate special reports based on internal customer requirements. Contribute to internal and external knowledge bases by providing technical and usability references for employees and customers. Qualifications Degree in Computer Science, Engineering, or equivalent experience required. 1-2 years of experience in customer service focused on technical support. Experience with querying and searching databases using SQL. Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST Web Services. Written and spoken English at B2 level or higher is desirable. Strong problem-solving and analytical skills. Proven ability to deliver excellent customer experiences. High energy, self-motivated, proactive, goal-oriented, and enthusiastic. About Us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Seniority level : Entry level Employment type : Full-time Job function : Information Technology #J-18808-Ljbffr