Job summary We are looking for a Director of Client Success to join the team and lead our efforts in delivering exceptional outcomes for our clients. In this role, you will be responsible for mentoring a team of Account Managers and Director, developing and executing client success strategies to drive retention, expansion, and satisfaction. As the Director of Client Success your main responsibilities will include: - Define and implement a scalable client success framework aligned with company growth objectives - Drive key customer metrics including NPS, retention, health scores, and expansion revenue - Lead strategic account planning and execution, with a focus on value delivery and long-term engagement - Identify and pursue upsell and cross-sell opportunities within existing accounts - Collaborate cross-functionally with Sales, Product, and Marketing to ensure a seamless customer journey - Oversee the use and optimization of tools and systems (e.g., Salesforce, Tableau) to support client success and operational efficiency - Monitor and report on KPIs and business outcomes to drive performance and scalability - Recruit, coach, and develop a high-performing team of Account Directors and Managers - Set clear performance metrics and development plans to support team growth and success - Align client success strategies with overall revenue goals and business development efforts across the Americas region Qualifications - Degree, MBA or relevant experience Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora