Bilingual Call Center Operations Manager Concentrix is looking for people like you; if you are passionate about developing people, have great analytical skills and like to innovate, become one of our game-changers ! You will be in charge of ensuring compliance with the indicators and customer requirements both internally and externally, with the aim of achieving the proper functioning of the operation, allowing the compliance with service agreements. So if you have at least 1 year of experience as a Bilingual Operations Manager for Contact Center or BPO companies, you have a bachelors degree in administrative, financial or related careers or have the equivalent experience in the role, and have the following skills: Strategic and critical thinking. Proactivity Experience in the execution of action plans. Experience in team development and teamwork. Advanced English level. This is your opportunity! ESSENTIAL: Advanced conversational English level (B2/80% or higher). Schedule: Monday to Friday from 8am to 6pm. Basic salary + monthly bonus for meeting indicators + paid colombian holidays. Contract: Long-term from day one. Growth opportunities. Place of work: Medellín, Aventura Shopping Mall. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries Telephone Call Centers Referrals increase your chances of interviewing at Concentrix by 2x Get notified about new Call Center Operations Manager jobs in Medellín, Antioquia, Colombia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr