RedValley, a fast-growing company in Medellín, is seeking a proactive and strategic Collections Specialist with experience in consumer lending to join our team. The role involves managing and recovering past-due accounts for installment products, maintaining positive customer relationships, and ensuring compliance with regulations. Partnering with the decentralized credit protocol Zyclone , we aim to transform high-interest consumer lending globally. Our mission is to make affordable credit accessible to all, especially those overlooked by traditional banks. Join us to be part of this innovative movement and help shape a more inclusive financial landscape. Responsibilities Contact customers via phone, email, and text to resolve delinquent consumer loan accounts and arrange payment solutions. Assess financial situations and negotiate feasible repayment plans. Maintain detailed records of customer interactions and payment arrangements. Monitor compliance with payment agreements and follow up on missed payments. Identify and escalate high-risk accounts for further action. Ensure adherence to federal and state collection laws, including FDCPA compliance. Qualifications At least 2 years of experience in collections, specifically in consumer lending or installment loans. Strong negotiation and problem-solving skills. Excellent verbal and written communication skills. Proficiency in collections software and Microsoft Office. Attention to detail and strong documentation skills. Experience with credit reporting, skip tracing, and loan recovery strategies. Bilingual in English and Spanish (C1 level or higher). What We Offer Competitive salary plus performance incentives. Private health insurance for you and a family member. Paid time off and holidays. A fast-paced startup environment emphasizing teamwork, ownership, and purpose. A meaningful mission and a strong team culture. Be part of a revolutionary movement in consumer lending with RedValley and Zyclone! Additional Details Seniority level: Entry level Employment type: Full-time Industry: Strategic Management Services #J-18808-Ljbffr