2 days ago Be among the first 25 applicantsReq # JR - 174699Location Santiago de Cali, Departamento del Valle del Cauca, ColombiaJob Category Supply ChainDate posted 05/30/2025Apply NowJoin us at BaxterAt Baxter, our mission is to save and sustain lives. No matter your role, your work makes a positive impact on people worldwide. Our products are found in hospitals, clinics, and homes, and we have been pioneering healthcare innovations for over 85 years.This is a place where you can do your best work, inspired by a shared purpose to improve outcomes for millions of patients.Your Role as an Analyst WorkforceYou will support our mission by analyzing and optimizing customer service center performance, developing reports and dashboards, and analyzing data to identify trends and areas for improvement.What You'll Be DoingAnalyze and optimize customer service center performance using advanced software and metricsMonitor employee performance and provide coaching recommendationsCollaborate with IT and vendors to resolve system issues and manage projectsDevelop and maintain reports, dashboards, and visualizationsManage system settings, IVR configurations, and employee permissionsProvide training and technical support to staffConduct forecasting, trend analysis, and performance analysisDevelop solutions to improve satisfactionSupport ad-hoc analysis and projectsMonitor staffing levels and adherence to schedulesIdentify call and work avoidance patternsWhat You'll BringHigh school diploma or equivalent; degree preferred2-3 years in customer service, analytics, or related fieldStrong analytical and problem-solving skillsProficiency in Microsoft OfficeAbility to learn new systems and processesFlexible schedule, including evenings and weekends if neededWe are an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. Please contact us for assistance.Additional InformationEmployment type: Full-timeSeniority level: Entry levelIndustry: Medical Equipment Manufacturing #J-18808-Ljbffr