Full Time Customer Success Manager (Colombia) We are seeking a Customer Success Manager to drive post-installation engagement and revenue growth across our operating companies. This role focuses on nurturing relationships with existing high-net-worth clients, generating service and upgrade opportunities, and selling maintenance contracts — ensuring clients continue to experience the value of Spire’s premium home automation solutions. Remote - Colombia Key Responsibilities Conduct outbound sales calls to existing clients to identify service and upgrade opportunities. Partner with marketing to sell maintenance contracts and ensure customers remain engaged. Perform post-purchase follow-ups to maintain strong client relationships and drive referrals. Manage and maintain client data in Zoho CRM, ensuring accurate activity tracking and reporting. Collaborate with local service teams to coordinate follow-ups and deliver a seamless customer experience. Qualifications Strong verbal and written communication skills, with the ability to engage high-net-worth clientele. Proven experience in outbound sales, upselling, cross-selling, or renewals. Active listening, empathy, and conflict-resolution abilities. Proficient in Zoho CRM or similar systems. Experience 4+ years in customer success or outbound sales roles. Familiarity with technical products (home automation, luxury systems preferred). Comfortable handling conversations around high-ticket upgrades ($20K+). #J-18808-Ljbffr