We are seeking a highly motivated and experienced Network VoIP Support to join our team. **About Vivant**:Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses. We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools. We are looking for a goal-driven, highly organized individual to join our growing team. If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in! - **English Level: C1 required**_ Client satisfaction is above all else. Must be able to methodically troubleshoot and have a standard on how and what to do instead of randomly guessing what to do next. **Table Stakes**: - At least **3 years of experience as Network VoIP specialist/engineer**: - Managed services support experience - Strong understanding and experience of Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, WiFi network - Understanding of networking protocols, VLANs, QoS, and VPN. - Experience with diagnostics tools such as ping, traceroute, mtr, network scanning, telnet, port scanning etc. is must - Ability to follow methodical troubleshooting procedures and perform diagnostics. - In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki networking technologies. - Proficiency in network design and implementation. - Strong analytical skills for diagnosing and improving network performance. - Ability to collaborate and communicate effectively with support teams, external partners and clients. - Excellent communication and customer service skills. **What We’re Looking For**: - Should be a motivated, self-starter who has excellent written and spoken English (you will be dealing directly with clients). - A team player who is customer focused and a problem solver above all else. - A great desire to learn and want to continuously improve. - A high level of trust and integrity. - Attention to detail. - The ability to work autonomously but also within a team **Be so good that you can’t be ignored!**If you're an experienced Network Engineer who enjoys solving technical challenges, and providing top-tier service, we encourage you to apply! **Join Vivant and take your career to the next level!** **Job Types**: Full-time, Permanent Ability to commute/relocate: - Bogotá, Cundinamarca: Reliably commute or planning to relocate before starting work (required) **Experience**: - Network VoIP Specialist/Engineer: 3 years (required) **Language**: - English (required) **Location**: - Bogotá, Cundinamarca (preferred)