Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance.With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.ABOUT THE ROLE & TEAMThe Cloud Solutions Engineer is responsible for managing the delivery and support of Ingenico solutions to customers and partners: Terminal Estate Manager (TEM), Manage 360 (M360), and On-Guard.WHAT YOU’LL DOSolution Design - Gather requirements from customers subscribing to Ingenico’s cloud-based services through interactions with technical and non-technical teams within Ingenico as well as external to Ingenico.Participate in solution designs according to the business rules and requirements. Elaborate technical documents to scope the solutions to deliver to the customer.Device Management Solution Support - On-Premises installation of Terminal Estate Manager (TEM) solution for clients procuring the Licensed versions of the application. Such installations require varied experience with backend technology options, including Networking, Operating Systems, Databases, Network File Systems, and customer-specific implementations. Provide support to clients across NAR region.Solution, design, develop, and maintain customizations for both Ingenico-hosted and client-hosted installations of the applications to augment feature functionalities that are not available with the base product.Provide ongoing support for Hosted and Licensed installations – version upgrades, troubleshooting, configuration, and onboarding, including the interaction between terminal applications and customizations.Running billing and other ad hoc reports from TEM.Defining TEM campaigns for RKI (Remote Key Injection) operations.Run bulk onboarding of devices through Merchant Boarding Tool Interface (MBTI).Provide TEM, M360 overview, training, and walkthroughs for clients and internal teams.Provision, update, delete, and maintain all Virtual Machines and cloud infrastructure (load balancers, firewalls, network segments) used on Google Cloud (GCP) infrastructure for TEM, M360.Manage ELK stack (Elasticsearch, Logstash, Kibana, etc.) for advanced features of TEM.Manage cloud databases: backup, cleanup, and monitor health and capacity on GCP platform.Write shell scripts for various functionalities and custom components.Manage SQL reports for specific customer requirements.Manage Linux and Windows Server environments.Manage NFS repositories.Design and execute testing with support teams to ensure custom solutions function properly.ABOUT YOUR SKILLSProficient in English and Spanish.Understanding of Cloud technologies.Experience in Networking, Operating Systems, Databases.Configure firewalls, load balancers, etc.Experience working with XML and JSON payloads.Manage Windows, Linux, Tomcat/Apache servers.Manage WAMP servers.Manage Virtual Machines.Proficient with Google Cloud Portal and component provisioning, access management.Deep troubleshooting skills for cloud components.Ability to collaborate across departments to resolve complex issues.Quick learner, analytical, self-motivated.Degree in Computer Science/Electronics Engineering.Experience working with international teams.Excellent communication skills, able to convey technical information to non-technical audiences.AAP/EEO Statement:Ingenico provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. We are committed to fair treatment and nondiscrimination during employment. #J-18808-Ljbffr