**Job Summary** We are seeking a highly skilled Operational Excellence Manager to join our team. This is an exciting opportunity for an individual who wants to drive process improvements, enhance efficiency, and contribute to the growth of our organization. About the Role The Operational Excellence Manager will be responsible for developing and implementing operational policies and procedures to streamline processes and improve efficiency. You will monitor daily operations, address issues promptly, and ensure smooth workflow. Main Responsibilities - Develop and implement operational policies and procedures - Monitor daily operations and address issues promptly - Build and maintain strong relationships with clients - Identify areas for process improvement and implement strategies - Analyze existing processes and identify bottlenecks - Implement solutions to optimize workflow Requirements To succeed in this role, you will need 5+ years of experience in BPO Operations, with at least 3+ years at managerial level. You should have deep knowledge and understanding of BPO/Contact Centre operations, competition & market trends in BPO industry. Additionally, you will need excellent people management skills, ability to motivate and inspire teams, and a collaborative work style.