1 month ago Be among the first 25 applicants This role requires a skilled and motivated Junior IT Technician to provide exceptional support. Key responsibilities include troubleshooting hardware and software issues, responding to help desk tickets, setting up new workstations, and assisting with AV setups. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-service oriented approach. They should be comfortable working independently and as part of a team, and be able to adapt to a fast-paced environment. Responsibilities: Knowledge in installation and configuration of hardware and software Respond to tickets Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution Respond in a timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Assist in AV setups as needed for meetings Set up new workstations for users (deploying equipment, checking over account setups). Basic use of Windows and Mac OS devices Ability to work in Active Directory Test new technology Create documentation for staff for training purposes Resolve Tier 1 support tickets Requirements Customer service mentality Strong organizational and time management skills Excellent verbal and written communication skills Strong interpersonal skills Reliable Solid understanding of computers, networks and software Experience using MS Office applications: Word, Excel, Outlook High attention to detail Previous experience with ConnectWise or other ticketing system Ability and willingness to work in a high-pressure environment Ability and willingness to work in a collaborative team environment Ability and willingness to quickly learn new technology and software Schedule Monday through Friday from 9:00am to 6:30pm EST. Benefits Competitive pay in US Dollars. You'll get to work with some amazing, respected business professionals We really value and encourage input from our team members. We offer different payment methods (Zelle, Face Bank, Binance) You'll get paid every two weeks We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad. Birthday and work anniversary celebrations Alliances with many brands grant extra benefits to freelancers. Weekly recreation dynamics that foster a healthy work environment. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Freelance Latin America by 2x Sign in to set job alerts for “Information Technology Technician” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr