Job Overview The Surveillance Operations Team Lead plays a pivotal role in ensuring the integrity of online gaming environments. Maintaining compliance with industry standards, this individual monitors and analyzes physical and digital platforms, verifying incidents and conducting detailed analysis of roulette wheel deviations. This position demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced environment. Key Responsibilities: 1. Incident Verification and Resolution: Analyze and verify studio-reported incidents, ensuring timely resolution and preparing assistance reports for potential disciplinary actions or staff evaluations. 2. Roulette Wheel and System Analysis: Perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring gameplay integrity. Operate security systems to monitor and maintain high levels of surveillance. 3. Surveillance and Testing: Conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects. Collaborate with QA teams and developers to ensure system accuracy and functionality. 4. Report Creation and Documentation: Develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper recordkeeping. 5. Premises and Online Security Monitoring: Perform physical inspections and monitor online platforms for suspicious activities, reporting violations to management immediately. 6. Ensure Seamless Operation of Video Monitoring Consoles and Security Devices. 7. System Performance Monitoring: Regularly verify and validate the performance of online gaming surveillance systems, recommending improvements and updates based on performance analysis. Requirements: 1. Industry Experience: At least 2 years as a Surveillance Operations Team Lead in the iGaming industry or with live products. 2. Technical Proficiency: Ability to operate and maintain surveillance software tools, including video monitor consoles and security devices. 3. Analytical Skills: Strong skills to perform detailed analysis of roulette wheels and online gaming activities, identifying deviations and suspicious activity. 4. Communication and Reporting: Excellent verbal and written communication skills in English. Ability to create accurate reports and maintain logs. 5. Shift Flexibility: Willingness to work flexible hours, including 8-hour shifts and weekends, to meet business needs. 6. Software Knowledge: Proficiency in Microsoft 365 for reporting, communication, and document management. Nice to Have: 1. Advanced Roulette Wheel Expertise: Experience with technical analysis and calibration of roulette wheels to ensure gaming accuracy. 2. Surveillance Technology Knowledge: Familiarity with advanced surveillance tools and software for improved system performance. 3. Language Skills: Fluency in an additional language for enhanced communication across teams and regions.