1 day ago Be among the first 25 applicants This position is responsible for supervising a team of Invoicing Specialist to maintain a portfolio of accounts. The ability to support team members to resolve complex problems and ensures issues are resolved to prevent future disputes/delays from occurring. Accountable for department policy or procedures. Assures accurate and timely revenue for INSIGHT GLOBAL. Trained to handle and conduct job performance plans and will conduct this activity as needed. Works with other internal cross functional teams on collection issues and customer disputes requiring a high degree of account management. Manages all functions related to Billing and Invoicing, including account reconciliation and problem resolution at the highest degree of quality while ensuring customer satisfaction and reducing partnering with the AR team to reduce Open AR. The position requires a “Leadership is here to serve” mindset. What You Will Do Staffs, manages, and motivates team of 5 – 10 non-exempt employees. Conducts team member’s performance appraisals with management approval. Weekly 1:1’s to discuss any performance feedback and goal planning. Tracks and records payroll for direct reports. Support and enforces department goals for accurate revenue and key performance indicators. Communicate and support department policy and procedure. Assist team members in identifying the root cause of complex problems encountered by customers with the ability to identify resolutions needed to communicate an action plan to Sr. Leadership. Will work in conjunction with our field partners and external customers at the highest level to ensure accurate and timely resolution of problems/billing issues to resolve/prevent delinquent payment. Responsible for developing strong working relationships with our field partners. Coordinates development and training for respective teams. Ability to deliver clear and concise communication to internal partners, customers, and senior leadership. Monitors invoicing delivery while also assisting team members to track and resolve customer payment disputes. Participate in the hiring, selecting, and developing a talented and diverse workforce. Responsible for ensuring that excellent customer service is consistently delivered to all internal and external customers. Ability to facilitate professional meetings with the highest levels internally or externally. Completes reports and other paperwork accurately and timely. Review and follow up on any aged items to identify additional areas of support needed or utilize the items as teaching opportunities on any unbilled timesheets or open invoices. Performs other duties as assigned. What You Will Need To Succeed Typically Required: Requires minimum of 1 year of Supervisory experience supporting a team that specifically handles Customer Invoicing Dispute Resolution for the purpose of cash collections. Requires a minimum of 2 years of experiences with Invoice Reconciliation Management. Minimum of 3 + years of specialist or boutique billing Typically Preferred: Bachelor’s Degree preferably in Accounting, Finance, Economics or Business Administration. Will consider previous experience in a customer service/account resolution environment. Experience in Microsoft Great Plains Experience in High Radius Cash Application and Deduction Software. Experience with E-recruit and Bullhorn. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries Staffing and Recruiting Referrals increase your chances of interviewing at Insight Global by 2x Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 23 hours ago Bogota, D.C., Capital District, Colombia 4 weeks ago Billing Specialist - Advanced English Speaker Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 day ago ESPECIALISTA EN FACTURACIÓN Y COBRO - BILLING & COLLECTION SPECIALIST Bogota, D.C., Capital District, Colombia 4 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr