Hi there! We are South, and our client is looking for a Customer Support & Project Coordinator ! Note to Applicants: Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. Job Summary: Our client - a company that offers energy audits and renewable solutions- is hiring a Customer Support & Project Coordinator to manage home energy upgrade projects from start to finish. You'll coordinate schedules, communicate with homeowners and subcontractors, track progress, and ensure timely, high-quality installations. Strong organization and communication skills are essential for delivering top-tier service and smooth project execution. Key Responsibilities: Coordinate installation schedules between homeowners, installers, and subcontractors to ensure timely and efficient project execution. Serve as the main point of contact for homeowners throughout the installation process, providing updates and addressing concerns. Assign project tasks and communicate clearly with subcontractors and internal teams to ensure everyone is aligned. Ensure all materials, documentation, and permits are prepared prior to installation start dates. Monitor the progress of ongoing installations and troubleshoot any issues or delays that arise. Maintain accurate records of communications, project milestones, and installation outcomes. Address funding-related concerns and ensure projects are closed out promptly and in line with funding expectations. Conduct follow-ups post-installation to confirm homeowner satisfaction and resolve outstanding items. Evaluate the quality of completed projects to a reasonable degree, identifying potential issues and opportunities for improvement. Qualifications: +2 years of experience in Customer Support Previous experience in roles such as Operations, Quality Assurance or related Excellent English level Great attention to detail, decision-making, communication, and organizational skills Preferred Skills: Data reporting experience Experience in the construction industry would be better Compensation: 1,600 - 2,000 USD / month Time zone and working hours : 1st role: 8 am to 5 pm CST 2nd role: 12 pm to 8 pm CST Perks: 3 weeks of PTO (15 business days) a year 6 US holidays A lot of growth opportunities within the company! If this opportunity sounds good to you, send us your resume! #J-18808-Ljbffr