**Job Title**: Bilingual Desktop Support Technician - Tier 1 (Remote) **Location**: Remote (Colombia-based) **Salary Range**: COP 3,500,000 - 4,000,000 Monthly **Employment Type**: Full-time **Shift Schedule**: Night Shift Rotation (7:00 PM - 8:00 AM EST on weekdays; 24-hour weekend coverage) **About the Role**: We are seeking a detail-oriented and customer-focused **Bilingual Desktop Support Technician (Tier 1)** to join a dynamic IT support team. This remote role is responsible for delivering first-level technical support in both English and Spanish, ensuring seamless IT operations for users across platforms. **Key Responsibilities**: - Troubleshoot and resolve problems with desktops, laptops, printers, peripherals, mobile devices, and cloud-based tools. - Assist with system installations, software configuration, and operating system updates. - Support user account access, password resets, and basic cybersecurity awareness. - Document all incidents and resolutions in the IT ticketing system. - Assist in managing user accounts, group policies, and permissions through Active Directory. - Set up and configure new user workstations and perform routine equipment maintenance. - Guide users with IT best practices and system usage. **Required Skills & Qualifications**: - High school diploma required; degree in IT, Computer Science, or related fields preferred. - Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are a plus. - Proficiency in both Windows and macOS. - Experience with Microsoft Office 365, remote desktop tools, and IT ticketing systems (e.g., ServiceNow, Jira). - Strong troubleshooting, communication, and customer service skills. - Must be **bilingual in English and Spanish** (B2+ English level required). - Proven experience in a help desk or tech support environment (minimum 2 years). - Familiarity with basic networking (TCP/IP, DNS, VPN). **Work Environment**: - Remote work model with potential for on-site presence in Medellín, Antioquia, if needed. - Night and weekend shift rotation required. - and substance-free workplace to ensure the safety and well-being of all employees.**: - At ttg, 'We believe in making a difference One Person at a Time,' ttg OPT._ - IND3_