Why SoftwareOne? Success at SoftwareOne is defined by what you deliver for our customers, the business, and our employees. Our team is energized, agile, and passionate about delivering Customer Happiness and results. Leaders empower their teams and foster a working environment that promotes Employee Happiness. We operate with humility and teamwork, capable of working swiftly to lead change globally. SoftwareOne is a leading provider of end-to-end software and cloud technology solutions, headquartered in Switzerland, supporting approximately 65,000 customers worldwide with 8,700 employees. The role We are excited to offer an opportunity to join our team as a Technology & Infrastructure Project Manager in Help Desk operations . Scope: Full-time | Office: Medellín | Hybrid work model Daily responsibilities Lead Help Desk operations projects and services. Implement contracted services effectively. Ensure stable operation of assigned services and projects. Establish operational requirements and propose models to enhance process efficiency. Define operational metrics and ensure service level agreements are met. Prepare reports for the organization and clients. Develop practical plans and analyze tasks for the area. Identify areas for continuous improvement through SWOT analysis. Present and support reports related to projects and operations. Maintain the financial health of projects. Candidate profile Education: Systems Engineering or related field with proven experience in infrastructure project management. Skills: Experience managing technological projects using PMI and ITIL methodologies. Experience managing processes directly with clients. Required Certification ITIL v4 Benefits Inclusive culture with values promoting appreciation and encouragement. Personalized development opportunities. Health policy for employees and preferential rates for family members. 100% disability coverage. Referral incentive program. Access to employee savings, credits, and special agreements. Leisure, celebration, and recreation spaces for health and well-being. We are committed to equal employment opportunities regardless of race, color, religion, age, sex, national origin, disability, genetics, sexual orientation, gender identity, or expression. #J-18808-Ljbffr