Job Description AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI / ML, and our people-first culture has earned us multiple Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! WHAT YOU WILL DO Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; Conduct incident analysis, postmortems, and document resolutions for continuous improvement; Engage with Product Management and business partners on system capability, design, and solutions; Work with Development to ensure technical requirements, best practices, performance, and security; Support Project Management with effort estimates, planning, and removing technical roadblocks; Develop key system components, identify reusable modules, and optimize delivery time; Research platform capabilities and opportunities for the eCommerce roadmap; Perform code analysis, develop patches, and implement new platform features; Participate in code reviews, unit testing, and technical validation of updates. MUST HAVES 4+ years of Shopify development experience , with knowledge of Shopify Plus; Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24 / 7 support environment; Experience troubleshooting site issues using various tools (commercial / open-source); Strong problem-solving, analytical skills, and attention to detail; Experience with page performance optimization and secure development practices; Knowledge of front-end caching, CDNs, and request-response flow; Familiarity with ticketing systems like Jira; Strong verbal and written communication skills; Ability to work independently and collaboratively in a team; Patience, empathy, and a customer-first mindset; Continuous learning mindset and adaptability to new technologies and procedures; Upper-Intermediate English level. NICE TO HAVES Previous experience in customer service or technical support is a plus; Salesforce Cloud experience; Proficiency in core JavaScript (or a popular variant) and front-end frameworks THE BENEFITS OF JOINING US Professional growth : Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation : We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects : Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. Flextime : Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Requirements 5+ years of Shopify development experience, with knowledge of Shopify Plus; Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24 / 7 support environment; Experience troubleshooting site issues using various tools (commercial / open-source); Strong problem-solving, analytical skills, and attention to detail; Experience with page performance optimization and secure development practices; Knowledge of front-end caching, CDNs, and request-response flow; Familiarity with ticketing systems like Jira; Strong verbal and written communication skills; Ability to work independently and collaboratively in a team; Patience, empathy, and a customer-first mindset; Continuous learning mindset and adaptability to new technologies and procedures; Upper-Intermediate English level. #J-18808-Ljbffr