We are seeking a polished and proactive professional to provide exceptional client support as a remote representative of a luxury brand. This is not a typical service job, but rather a concierge level position where excellence, speed, and professional presence are essential. As a member of our global team, you will deliver white-glove support to discerning clientele while reflecting the tone and standards of a premium brand committed to creating exceptional experiences. Key Responsibilities: - Provide fast, articulate, and emotionally intelligent support through phone, text, and email - Assist clients with time-sensitive requests and scheduling while maintaining a confident and composed tone - Handle a high volume of requests without sacrificing accuracy or warmth - Collaborate with team members across multiple time zones to ensure seamless support - Anticipate needs, think critically, and offer proactive solutions - Uphold a culture of professionalism, excellence, and service Requirements: - Bachelor's degree in business administration preferred, but equivalent experience in a related field is welcome - Demonstrated experience in client support or customer service - Fluent English communication skills at a C1 level or higher, both written and spoken - Ability to think clearly and communicate under pressure - Comfortable working independently and contributing to a high performing team - Strong problem-solving ability with a polished and professional approach - Proficient in Microsoft Office and modern communication platforms like Slack and CRM tools Benefits: - Remote work with a collaborative global team - Paid time off after 60 days of active service - Health insurance provided through Deel - Opportunity to grow with a brand that values performance and excellence