Job Title: Operational Hub Director This is a unique opportunity for professionals looking to broaden their experience and join a dynamic team. We are seeking an experienced leader to manage our operational teams in Center of Excellence, supporting North America and LATAM. About the Role: - The Operational Director plays a pivotal leadership role in the strategic delivery, operational transformation, and process governance of Human Capital Solutions. - Lead and manage Human Capital operations teams in Center of Excellence in Colombia supporting North America and LATAM. - Actively engage with business stakeholders in North America and LATAM to support adaptation and work transition to the service center - Define and implement delivery models that ensure service consistency, scalability, and alignment with client expectations. - Develops a culture of measurable performance by implementing Operations Metrics for Service delivery. - Monitor performance against defined SLAs, KPIs, and operational risk controls, addressing deviations proactively. - Lead large-scale migrations of operations from front-line geographies to global delivery hub in Colombia / LATAM. - Champion business transformation through automation, process standardisation, and the adoption of digital tools. - Be responsible for organisational change processes to support seamless transitions with minimal business disruption. - Align operational teams with business development and client service strategies to ensure delivery excellence. - Establish clear customer concern paths, root-cause analyses, and service improvement plans. - Partner with client-facing teams to ensure back-end operations support client retention and growth. - Lead operational readiness for audits, regulatory reviews, and business continuity planning. Key Skills and Qualifications: - 12 years of experience in Human Capital solutions including Pension and Healthcare benefits, Compensation and Talent solutions, or shared services, with at least 5 years in a senior leadership capacity. - Demonstrated success in handling large-scale operational teams (300-400 team members) and transformation initiatives. - Transition experience and understanding to enable migrations from regional business teams to the service center. - Strong understanding of regulatory frameworks in multiple regions (especially North America and LATAM). - Proven track record in service delivery, operational control, and performance optimisation. - Strong team member management and business partnering skills. - Strong people leader who manages and develops highly engaged and motivated teams. - Master's degree required. - Lean Six Sigma, PMP, or equivalent certifications are highly desirable. - Advance English. About Us: We value an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. We pride ourselves on being an equal opportunities employer. At our organisation, we shape decisions for the better to protect and enrich the lives of people around the world. As a team, we are united through trust and we are passionate about helping our colleagues and clients succeed.