Unlock the potential of a leading mobility technology platform as a Senior Operations Analyst. Job Description: The role involves leveraging data analysis and communications to enhance passenger experience across Spanish-speaking Latin America. You will lead initiatives aimed at improving affordability perception and safety perception among passengers. Key Responsibilities: - Develop and execute strategies to improve affordability perception, utilizing product features and communication channels. - Coordinate with stakeholders to design, execute, and iterate initiatives that enhance safety perception. - Collaborate with cross-functional teams, including Product, Marketing, CX, Marketplace, BI, and DS, to strengthen the value proposition for users. Requirements: - Educational background in data science, engineering, economics, or other analytically focused fields. - At least 2+ years of experience in data analytics, business consulting, investment banking, or operations management. - Expertise in data analysis, including strong Excel skills and knowledge of SQL. - Fluency in English and Spanish, with strong communication skills for both technical and business audiences. Preferred Qualifications: - Experience in high-growth tech industries. - Proficiency in Python, Power BI, Tableau, or other analytics tools. Why Work at DiDi? We strive to create valuable experiences for our users through innovative solutions that are safe, pleasant, and efficient. We believe in making informed decisions based on data-driven insights and promoting a culture of collaboration, integrity, and growth.