Description The Associate , Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Essential Functions/Core Responsibilities •Distributes accurate and timely agent schedules • Inputs intraday corrections and exceptions into systems for agent time off and absences • Monitors inbound volume for unusual activity to ensure staffing needs are met • Recognize abnormal scheduling issues and escalate as necessary • Initiates and coordinates trouble tickets and escalate issues as required • Prepares standard and ad hoc reports for agent availability effectiveness • Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center. REQUIREMENTS •Associate's degree related in a field with two to four years of relevant experience preferred. •Advance in Excel and other Microsoft office. •Proficient in resource scheduling/ intraday management applications preferred. •Work well under pressure and follow through on items to completion. •Strong communications skills. both written and verbal. •Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable. •Detail oriented. •Willingness to work a flexible schedule. •Proficient in English, B2 English level is a Must. Location: Colombia, Bogota 3 Language Requirements: Time Type: Full time